FAQs

Answers to most questions
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Registration FAQ

What if I forgot my username or password?

In order to keep your registration on schedule, DO NOT CREATE A NEW PROFILE, as this will only delay the process. Go to the login screen and click the “Need help logging in?” link. On the next page enter your email address and click the Submit button. If the email address is found in the system you will receive an email from USA Softball that will have a link that will allow you to change your password. (You can also change your username on that same screen.)


What if I never receive the email to reset my password?

Please submit a ticket through the USA Softball RegisterU homepage explaining the issue. Please provide your email address when you submit the help ticket.

 

What if I receive the message “your email is already in use”?

First check and make sure that another person is NOT using your email address in the system, such as your child or spouse. The best way to do this is to login with the account for the specified email address. If you do not know the login information click on the “Need help logging in?” link to reset the password for that email address. However in order to do this you’ll need access to that email account.

If another family member is using your email address, then either create a new email account for you or for the other family member so that you can use different email addresses. The system only allows one email address per person, and will NOT allow duplicate addresses. Your unique email address is the system’s way of identifying you. If you do not have an email account, you may go to www.yahoo.com; www.gmail.com; or www.aol.com to obtain a FREE email account.

 

What is the difference between a standard roster and a championship roster?

A Standard roster is one that a coach will use for all invitational tournaments. Some associations allow players on multiple Standard rosters. Check with your local USA Softball Association. A Championship roster will freeze your team’s players onto one roster for Championship play such as National Qualifiers, State Tournaments, Regional Tournaments, and National Tournaments. Only a local USA Softball Commissioner can move a player that is on an approved Championship roster.

 

How do I create an invoice for my team’s registration?

After you enter all of your players and coaches, click the “Generate Invoice Preview” and review the information on the screen that follows. If the information looks correct click the “Create Invoice” button to create the invoice. A box may display to create an invoice and to choose roster type (standard or championship) if the local USA Softball allows this option. When you send the invoice to your local USA Softball Commissioner, be sure to include your payment and any required copies of birth certificates and background check consent forms.

 

I made a mistake when I created the invoice and the registration charges and insurance deductibles are incorrect. How do I change the invoice?

A team administrator can make any changes to the team or roster as long as the team is in “Pending” status. If you’ve already submitted your roster, and the invoice has been created, you will need to contact your local USA Softball Commissioner and ask him to VOID the invoice. After the invoice is voided you may make the necessary changes to your registration, and create a new invoice by clicking the “submit and create invoice” button again.

USA Softball of Houston FAQs

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